1. TERMS OF SERVICE
The following terms and conditions shall govern the sale by MĀNEKI WORKS and the buyer. By placing orders with MĀNEKI WORKS, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not acceptable, please contact MĀNEKI WORKS before placing your order.
2. PRICES & VAT
All prices are retail prices and are stated in Euro but can be changed to reflect a different currency (EUR, USD, GBP). As customs policies vary by country, we cannot anticipate what these charges will be and therefore MĀNEKI WORKS will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased MĀNEKI WORKS products reaches your country. Discount codes cannot be combined with each other and only apply to full priced items.
We accept most major credit cards; Eurocard, JCB, Mastercard, Visa, Visa Elektron, China union Pay, Discover card, Apple Pay and PayPal. The payment will not be deducted from you account until the item has dispatched.
MĀNEKI WORKS encrypts all your card information using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction with Nets The total cost of your items purchased plus shipping fees as displayed on the web will be billed to your credit card. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.
All orders are being shipped via UPS & DHL. Orders within Ukraine are being shipped from our Kyiv (UA) warehouse by Nova Poshta.
5. DELIVERY TIME & CHARGES
Timely delivery is based on the condition that the courier keeps day-to-day delivery schedules. MĀNEKI WORKS will not be held responsible for delays with the couriers. All delivery estimates are based upon Working/Business days. A more expedited delivery service is offered, however a higher rate will also be applied. Please note that the following delivery charges do not include import costs that may be due when the purchased goods reach the country of destination.
MĀNEKI WORKS is not responsible for the payment of customs fees, taxes & duties in your country. We do not ship to PO boxes or military addresses.
* Please note that taxes and duties are not applicable for Australian orders under €800.
* Please note that taxes and duties are not applicable for Australian orders under 1000 AUD.
6. HOW TO ORDER
1. Find the item you want to purchase
2. Email us request.
All products found on MĀNEKI WORKS are currently in stock unless the product is marked 'Out of Stock'. If you are interested in ordering an ‘Out of Stock' item, please contact us by message form in Contact. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.
8. COLOUR OF PRODUCTS & MATERIALS
The colours of products seen on MĀNEKI WORKS will depend on the monitor from which it is viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used. Please note that all products are made of natural leather of the highest quality. We would like to point out that vegetable tanned leather is a natural product and therefore can vary in colour and structure from product to product and from collection to collection. Note that all leathers are sensitive to rain and other wet spots.
All sizes on any product viewed on MĀNEKI WORKS are external sizes measured in cm and inch.
10. FORCE MAJEURE
We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.
11. RIGHT OF WITHDRAWAL
All products purchased from MĀNEKI WORKS have a 14 day return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, simply return the goods in their original packaged condition. Only after the returned items have been received and approved by MĀNEKI WORKS will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are the returner’s responsibility
12. RIGHT TO COMPLAINT
MĀNEKI WORKS provides a two year right to complaint according to the Sale of Goods Act covering defect manufacture and materials registered during normal use of the item. The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorised operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to MĀNEKI WORKS within a 14 day period. Subsequently, items may be returned for one of the following: repair, exchange, or if agreed upon, reimbursement.
13. CLAIMS & RETURN OF GOODS
1. Email us, and we will reply with our returns address label;
2. Attach the label to the front of the package;
3. Send it back to us within 14 days of your delivery;
4. Once we have it back, we will let you know and process your refund or store credit.
Please note that we are not able to refund shipping costs. All costs associated with returning products are your responsibility. If your products are post-stamped outside the 14 day return window, we reserve the right to offer you store credit.
If for any reason you are unsatisfied with your purchase or wish to return the product because of a claim, simply return the item to us in its original packaging (with hangtags,dustbag, etc.) within 14 days of receipt. All Sale items are final sale. No returns will be made for Sale items.To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging. Ship the item you want to return together with the original invoice, included in all purchases. We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses. Returned products are sender's responsibility until it reaches our warehouse. We will process returns shortly after receiving the package and notify you of further procedure via email. All returned products are examined and controlled by MĀNEKI WORKS. Once your returned item has successfully been approved and received by MĀNEKI WORKS, the purchase price will be refunded to your account. Import taxes, customs, duties, shipping costs will not be refunded, even if its a partial return. Please note that we do not accept packages sent by COD (Cash on Delivery).
If for any reason you wish to raise a claim on a purchased item, return the item to us with the Returns Form completed, as well as any other relevant details you can include about the claim. The original invoice must always be included to confirm that the return is within this the allotted timeframe. All goods are your responsibility until they reach our warehouse. We will examine your claim, and determine if it is due to: Natural Wear and Tear, Improper Use, Third-Party Interference, Natural Disasters, or damage unrelated to production or quality, in which case we will not replace or fix. If applicable, we will offer to fix the claim or replace it with a new product if it is in stock. Fixing the product will always be the first option reviewed and we will inform you of our decision. Please note that packages can take up to 21 days to be delivered. Refunds can take up to 30 days to appear depending on your bank or card issuer.
* We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to MĀNEKI WORKS with complaints it must also be accompanied with the original invoice. In case of complaints, please contact via Contact.
14. PRIVACY STATEMENT
MĀNEKI WORKS takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall.Your credit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, please contact via Contact.
15. IMPORT DUTY
If you order Goods from our site for delivery outside the EU, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.
We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to MĀNEKI WORKS with complaints it must also be accompanied with the original invoice. In case of complaints, please contact via Contact.
MĀNEKI WORKS does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for any reason, MĀNEKI WORKS will contact you by e-mail. We do our best to display correct images, colours and prices however error might occur.
17. GOVERNING LAW